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Frequently
Asked Question for Ordering Hawaiian Jewelry |
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Q:
Do you have a jewelry
catalog available? |
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A: We do not have a Hawaiian jewelry catalog available.
With well over 500 products online with our FREE shipping, secure online ordering
and toll free fax order line we recommend you shop at our website for the best selection
and fast service. |
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Q:
How do I order Hawaiian jewelry? |
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A: Use our convenient shopping cart or manually complete our
secure online order form. If you feel uncomfortable
ordering online you can use our postal mail/Fax order forms and
mail or fax your order. We offer a toll free fax number.
With secure online orders we will always send a confirmation
email to let you know your order is being processed. For more ordering
information and order form please CLICK
HERE |
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Q:
How long does it take to receive my
jewelry? |
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A: We have a 5 day processing time which means that
once your order is received we will ship within 5 days. It takes another
4-5 days to reach the U.S. mainland. International
orders 5-10 days. If you need your jewelry fast then choose
our Express Mail option on the order form (2-3 days shipping
time). |
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Q:
For custom rings, pendants and bracelet
what is the difference between "ENAMEL" and "ENGRAVED" lettering? |
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A: For the custom jewelry your name/initial can be
enameled or engraved on the outside of the ring. "Enamel" lettering is colored
lettering (usually black) on the outside of the ring. With
"engraved" lettering, each letter is engraved on the outside
of the jewelry. |
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Q:
I see that you sell 14K gold and Sterling
Silver. Do you offer 18k gold, white gold or platinum? |
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A: We do
not offer any 18k or Platinum jewelry. Our custom (your
name on the jewelry) rings, bracelets and pendants are available
in Sterling Silver, 14k Yellow and 14k White Gold. |
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Q:
For my custom ring, pendant or bracelet
order I want to have my name in Hawaiian. Where can I find it? |
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A: We
engrave the name exactly as it appears on the order form so if you
would like your Hawaiian name then enter the Hawaiian name on
the order form. To Find your Hawaiian name
CLICK HERE |
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Q:
I have piece of Hawaiian jewelry that
needs to be re-sized or re-enameled. Do you do repairs even if the jewelry was made
by a different company? |
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A:
Yes we do, please visit our repair page
HERE |
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Q:
For custom rings, pendants and
bracelets, I would like to engrave a free message on the INSIDE/BACKSIDE of the
jewelry. How many letters/spaces can I put on the inside jewelry? |
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A:
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Rings: |
up to 20 letters/spaces |
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Pendants: |
up to 12 letters/spaces |
| Bracelets: |
up to 60 letters/spaces |
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Q:
For custom rings, pendants and
bracelets, how many letters/spaces can I engrave or enamel on the OUTSIDE of the
jewelry? |
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A: |
Rings: |
up to 9 letters/spaces |
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Pendants: |
up to 12 letters/spaces |
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Bracelets: |
up to 20 letters/spaces |
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Q:
What are your
designs for the custom ring and bracelets and where do I enter
that information on the order form? |
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A:
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If you
are completing the manual order form please put your design
request in the Comments section. |
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Q:
Is there a refund or return policy? |
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A: We have a
30 day unconditional money back guarantee and a lifetime
warranty on all our jewelry. ZG Hawaii will not be
responsible for jewelry items that were ordered in the wrong
size or custom jewelry orders (your name engraved or enameled on jewelry). Customized
jewelry have been personalized according to your
specification are not returnable
For more information on this please click
HERE. |
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Q:
Can I telephone in my order? |
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A:
No, to insure we do not make a mistake on your order we
require that you fill out a order form. |
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Q: I have a custom Hawaiian
ring and custom heirloom bracelet that does not fit. Can
you re-size it for me? |
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A: Visit
our Repair Page for jewelry
re-sizing pricing and information on all our repair services |
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Q: What is the Millimeter equivalent to
inches? |
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A: 1mm = 0.0394 inches. Take the millimeter size and
multiply it by 0.0394 inches. Example:8mm is about 0.31 inches. |
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Q:
How do I size myself for a custom
bracelet? |
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A: |
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1) Get
yourself a measuring tape to measure your hand. |
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2) Squeeze
your hand together TIGHT |
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3) Measure
the widest part of the hand |
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The average
size is about 7.5 - 8.0" |
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Q:
How do I size myself for a ring? |
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A: Simply stop by any jewelry or large department store in
your hometown and they will measure your finger size for free. |
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Q:
I need a size 14.5
for my ring but I see that the ordering page only goes up to
size 13? |
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A: Simply
order the size 13 and in the Comments section put "Make my
ring 14.5" We will add any extra charges. |
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Q:
Do you have a retail store? I will
be visiting Hawaii and want to stop by. |
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A: No, we
are Hawaiian heirloom jewelry manufactures and have a factory in
Honolulu but no retail store. In fact we make most of the
jewelry for the large retail jewelry stores here in the islands.
Save time and money and buy factory direct. |
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Q:
Do you have a gift
card you can enclose with my jewelry? |
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A: Yes,
we have a nice Hawaiian gift card shaped like an aloha shirt
that we can enclose with your order for an additional $3.00. |
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Q:
I see you have over 50 Hawaiian CZ rings. Can I order a CZ ring and replace the CZ with my diamond?
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A:
Yes. Order a CZ ring with the same caret size
as your diamond, and your local jeweler will be
able to set it for you.
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Q:
For your custom rings, pendants and bangle
bracelets, what weight and thickness is the 14k gold and sterling silver? |
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A:
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All our 14k yellow gold custom jewelry
is made from 1.5 mm bar. (heavy weight 1.75 mm available for
additional charge) |
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All our 14k white gold
custom jewelry is made from 1.7 mm bar. (heavy weight 1.75 mm is available for an
additional charge) |
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All our Sterling Sterling silver custom jewelry is
made from 2.0 mm bar |
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Q:
For your custom rings, pendants and bangle
bracelets, what does the lettering look like? |
A:
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Q:
Do you really offer
free shipping and what about sales tax? |
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A: Free
USPS Priority Mail shipping on all U.S. orders over $50.00 and there
is never any sales tax (we pay the sales tax for Hawaii orders). |
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Q: I cannot get your
shopping cart to work, what can I do? |
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A: Some
of our shopping cart items use JavaScript.
CLICK HERE
for more information on what you can do. |
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Q:
LAYAWAY?
I want to do layaway...do you offer that? |
A: If you
are ordering over $300 we can do layaway for you. Simply
order using our online shopping cart or by toll free fax and
in the Comments section let us know the dates you would like
us to charge your credit card and the amount. We will ship
your order when the final payment is received.
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Example: |
Layaway
please charge my card on the following dates,
Oct 2nd - $150
Nov 2nd - $150
Dec 2nd - $166 |
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Q:
Hey I am in the
Military and have a APO shipping address. Can I get in on
that Free Shipping over $50.00 thing? |
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A: If you
have a USPS zip code then yes APO and U.S. Territories
including, Guam, Puerto Rico, Saipan and American Samoa are
considered domestic shipping so you do not need to pay for
international shipping. |
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Q:
Ok, I just read all
the FAQ's and you didn't answer my question. How can I
contact you? |
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A:
Visit our contact page
HERE
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