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Hawaii City > Shopping > Ordering Information

Frequently Asked Questions...
Q: Do you have a Hawaiian gift catalog available?
A: We do not have a Hawaiian gift catalog available.    With well over 500 products online with our FREE shipping available, secure online ordering and toll free fax order line we recommend you shop at our website for the best selection and fast service.

Q: How do I order Hawaiian products from your website?
A: You order the jewelry via toll free Fax, Online Secure Order Form/shopping cart, or Postal Mail.  For ordering information and order form please CLICK HERE

Q: How long does it take to receive my items ordered?
A: We have a 4-5 day processing time which means that once your order is received we will ship within 4-5 days.  It takes another 4-5 days to reach the U.S. mainland (International orders 5-10 days).  For U.S. orders plan on receiving your order in about 10 days or less (international orders about 14 days).

Q: Is there a refund or return policy?
A: We have a 30 day unconditional money back guarantee on all our gift items.  We will not be responsible for jewelry items that were ordered in the wrong size or custom jewelry orders (your name/initial engraved or enameled on jewelry). For more information on this please click HERE.

Q: Can I telephone in my order?
A: No, to insure we do not make a mistake on your order we require that you fill out a order form. 

Q: I want to order Hawaiian Jewelry, do I use the same gift order form?
A: We have a separate order form for our Hawaiian Jewelry,  Visit our Hawaiian Jewelry web site for more information HERE

Q: Do you have a retail store?  I will be visiting Hawaii and would like to stop by.
A: No, we are an online store and have our mail order/wholesale office in Honolulu but no retail store.  In fact we provide many of the Hawaiian gifts for the large retail stores here in the islands. Save time and money and buy online direct.

Q: Do you really offer free shipping and what about sales tax?
A: Free shipping on all U.S orders over $50.00 and there is never any sales tax (we pay the sales tax for Hawaii orders).

Q: I cannot get your shopping cart to work or view the larger pictures when I click on the thumbnail, what can I do?
A: Some of our shopping cart items use JavaScript.  CLICK HERE for more information on what you can do.

Q: LAYAWAY? I want to do layaway...do you offer that?
A: If you are ordering over $300 we can do layaway for you. Simply order using our online shopping cart or by toll free fax and in the Comments section let us know the dates you would like us to charge your credit card and the amount. We will ship your order when the final payment is received.
Example:
Layaway please charge my card on the following dates,
Oct 2nd - $150
Nov 2nd - $150
Dec 2nd - $166

Q: I want to pay with PAYPAL but I only see you you accept credit cards when I am checking out.  Can I pay with Paypal?
A: Because we sell tobacco products (Hawaiian Cigars) we cannot add Paypal to our shopping cart payment option.  If you would like to pay with Paypal simply email us with what you would like to order along with your shipping address and we will send you a Paypal invoice within 24 hours.

Q: I read your SECURITY page and understand that you use a Secure Server when collecting my credit card information but I am still a little nervous about placing my order online...any other options?
A: We have a fax order form that you can print out (Click Here) and fax your order using our toll-free fax line.  You can also simply email us with what you would like to order along with your shipping address and we can call you to obtain your credit card information.

Q: Hey I am in the Military and have a APO shipping address.  Can I get in on that Free Shipping over $50.00 thing?
A: If you have a USPS zip code then yes APO and U.S. Territories including, Guam, Puerto Rico, Saipan and American Samoa are considered domestic shipping so you do not need to pay for international shipping.

Q: Ok, I just read all the FAQ's and you didn't answer my question.  How can I contact you?
A: Visit our contact page HERE

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